Systems approach to learning:
an introduction to human factors


Duration: one-day course (onsite or residential)

CPD hours: 6


Target audience:

  • All lead investigators conducting patient safety incident investigations

  • Lead executives responsible for commissioning investigations

  • Investigators supporting patient safety incident investigations


Course description:

Training to support the development of in-depth expertise in human factors thinking to support patient safety incident investigations.


This course covers the end to end systems-based patient safety incident response based upon the new NHS PSIRF and includes:

  • cognitive processing

  • decision making

  • situation awareness

  • personality type

  • team working

  • leadership

  • communication

  • stress and fatigue

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