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Doctor's Desk

PSIRF Training

Patient Incident Response Framework 

Patient & Staff Involvement in learning from Patient Safety Incidents
CPD Hours
1- day
Public Course, Onsite or Virtual
Course Description 

Training to support the development of expertise involving patients, families, carers and staff when things go wrong, in line with NHS guidance, based upon national and internationally recognised good practice. To include the duty of candour and ‘being open’ principles.
This course covers the end to end systems-based patient safety incident response based upon the new NHS PSIRF and includes:

  • duty of candour regulations

  • being open and apologising when things go wrong

  • challenges/complexities associated with cases where there is more than one investigation

  • effective communication, including dealing with conflict and difficult conversations

  • effective involvement of those affected by a patient safety incident throughout the incident response process to ensure a thorough and richer investigation

  • sharing findings

  • signposting and support: including loss, trauma and stress

Target Audience
  • Lead investigators conducting patient safety incident investigations

  • Executive and service lead for duty of candour

  • Executive and service lead for patient safety

  • Executive and service lead for the supporting response to patient safety incidents

  • Investigators supporting patient safety incident investigations

Register Course Interest

Register your interest for a course below. We will be in contact with further details.

View all our PSIRF courses

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