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Doctor's Desk

PSIRF Training

Patient Incident Response Framework 

Systems Approach to
Learning from Patient Safety Incidents

CPD Hours
Public Course, Onsite or Virtual
Course Description 

Training to support the development of core understanding and application of systems-based patient safety incident response throughout the healthcare system - in line with NHS guidance, based upon national and internationally recognised good practice.


This course covers the end to end systems-based patient safety incident response based upon the new NHS PSIRF and includes:

  • purpose of patient safety incident response framework

  • introduction to complex systems, system thinking and human factors

  • just culture

  • duty of candour

  • involving staff in incident response

  • involving patients, families and carers in incident response

  • improvement science and developing system improvement plans

  • general response techniques

  • interviewing and asking questions

  • conducting observations, understanding work as done

  • systems frameworks

  • response types

  • patient safety investigation planning, analysis and report writing

  • commissioning and oversight of an internal investigation

  • a high-level overview of system-based response tools

Target Audience
  • Lead investigators

  • Executives, commissioning and service leads for investigations

  • Investigators supporting or overseeing patient safety incident investigations

Register Course Interest

Register your interest for a course below. We will be in contact with further details.

View all our PSIRF courses

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